Count support surfaces
Core workflows, roles and setup complexity establish how many starter topics need separate treatment.
Free SaaS support planner
Help Centre Starter Outline
Calculate a first SaaS help-centre outline from core workflows, user roles, setup complexity, support demand, release pace and access needs.
- Calculated instantly from your inputs
- No signup or data submission
- A focused next step for MVP planning
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Your inputs
Publish the smallest useful self-service foundation
Prioritize articles that unblock setup, the core workflow and common recovery. The result sizes the first article set against maintenance capacity.
Your calculated result
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Planning score
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How it works
Add evidence from support
Repeated support topics are included before speculative long-tail articles.
Check maintenance capacity
Article count and release pace are compared with available documentation hours so the outline can stay current.
Frequently asked questions
How many articles should a new help centre launch with?
Enough to cover setup, the primary workflows, common recovery and account basics. A small accurate collection is better than a large stale one.
Should every feature have its own article?
No. Organize around user goals and troubleshooting needs. Split an article when the audience, task or maintenance owner differs.
Can help content replace in-product guidance?
No. The interface should remain understandable. Help content supports deeper setup, edge cases and recovery.
How often should articles be reviewed?
Review after material product changes and use support/search evidence to prioritize updates. Assign an owner and last-reviewed date.
How we compare
| Capability | MVPHub | Intercom | Zendesk |
|---|---|---|---|
| Calculated starter article scope | ✓ | × | × |
| Workflow-first outline | ✓ | — | — |
| Hosted help centre and knowledge tools | ✓ | ✓ | ✓ |
MVPHub scopes the first maintainable article set. Intercom and Zendesk provide hosted help-centre and knowledge-management capabilities for publishing and operating support content.