Describe the complaint
Select its category, patient-described severity, how many hours since it was filed, whether it's been acknowledged, and any related prior complaints.
COMPLAINT ROUTING
Complaint Route
Enter a healthcare complaint's details and get a calculated severity score with the department it should route to.
- Uses your inputs in a transparent calculation
- Instant result with practical next steps
- No signup required
Planning guidance only. Validate important decisions with customer evidence and your delivery team.
YOUR INPUTS
Build your result
Complete every field. The result updates only when you choose Calculate.
How it works
We calculate an urgency score and department match
Severity, age, acknowledgement status, repeat-pattern signals, and category risk weight combine into a 0-100 urgency score, alongside a recommended routing department.
Get a clear escalate-or-queue action
Urgent complaints get an explicit same-day escalation path; routine ones go through your standard queue with a tracked SLA.
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Frequently asked questions
Is Complaint Route medical, clinical, or legal advice?
No. This is an operational triage aid for routing complaints internally, not medical, clinical, or legal guidance, and it does not store or transmit real patient data — the calculation runs entirely in your browser.
Why does a clinical-care complaint score higher than a billing one?
Complaints involving clinical care or treatment carry a higher fixed category weight, since safety-adjacent issues typically need faster governance review than administrative ones, all else being equal.
How does the repeat-complaint signal work?
Each related prior complaint in the last 90 days adds urgency, up to a cap, because a recurring issue at the same department or on the same topic usually points to a systemic problem rather than a one-off.
Does this tool actually route the complaint into our system?
No. It only calculates a suggested department and urgency score based on what you enter — you still log and route the complaint through your own complaint-management process.
What if a complaint spans two categories?
Pick the category with the greater underlying risk (e.g. clinical over billing) for routing purposes, and note the secondary category manually when you log it internally.
How We Compare
| Feature | MVPHub | Zendesk for Healthcare | Verge Health |
|---|---|---|---|
| Instant single-complaint scoring, no signup | Included | Not included | Not included |
| Transparent, traceable urgency calculation | Included | Not included | Not included |
| Full ticketing system with SLA automation | Not included | Included | Included |
| Regulatory incident reporting integration | Not included | Not included | Included |
Zendesk for Healthcare and Verge Health manage complaint tickets and compliance reporting end-to-end once deployed. MVPHub's tool gives a fast manual severity check and routing suggestion for a single complaint.
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