Describe the incident
Choose the incident category, the harm level observed, whether it is a recurrence, and how long it has sat without action.
INCIDENT ESCALATION PRIORITY
Incident Flow Health
Enter an operational incident's category, harm level, and history to get a calculated escalation-priority score.
- Uses your inputs in a transparent calculation
- Instant result with practical next steps
- No signup required
Planning guidance only. Validate important decisions with customer evidence and your delivery team.
YOUR INPUTS
Build your result
Complete every field. The result updates only when you choose Calculate.
How it works
We calculate an escalation score
Category and harm level carry the most weight, with recurrence and elapsed time adding urgency, capped so time alone cannot dominate the result.
Get a matched escalation action
The recommended next steps scale from a routine log-and-close to an immediate escalation with investigation and stakeholder notification.
Continue learning: MVP development checklist · Which MVP metrics matter?
Frequently asked questions
How is the escalation score calculated?
It combines a weighted category score, a harm-level score, a fixed recurrence add-on, and a capped time-elapsed factor, then normalizes the total to 0-100. Category and harm level are the heaviest drivers.
Does this replace our incident-management system?
No. It is a quick, standalone priority estimate for a single incident. Your incident-management or QMS platform remains the system of record for reporting, assignment, and closure workflows.
Why does time elapsed matter less than category or harm?
An incident sitting unresolved for a long time is a real signal, but it should not outweigh what actually happened. The time factor is capped so a low-harm incident cannot outscore a severe one just because it aged.
What counts as a "recurrence"?
Mark it as a recurrence if the same incident type (not necessarily the same device or location) has happened before. Recurring incidents typically indicate an unresolved root cause and are weighted accordingly.
Is this tool a medical, legal, or compliance judgment?
No. This is an operational and administrative planning aid to help prioritize follow-up, not medical, clinical, or legal advice. It does not diagnose anything and does not store or transmit any patient data — all calculation happens client-side in your browser with no backend involved.
Can I use this for non-clinical incidents too?
Yes. The facility, equipment, and data/privacy categories are designed for exactly that — the tool works for any operational incident, not only clinical/safety events.
How We Compare
| Feature | MVPHub | Intelex | Origami Risk |
|---|---|---|---|
| Instant single-incident priority score | Included | Limited | Limited |
| Full incident lifecycle (report, assign, investigate, close) | Not included | Included | Included |
| No signup required to try the scoring logic | Included | Not included | Not included |
| Regulatory audit-trail and reporting suite | Not included | Included | Included |
Intelex and Origami Risk are full incident-management platforms with case workflows and audit trails. MVPHub gives a fast, transparent priority estimate for a single incident with no setup.
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