Describe your customer base and impact
Customer count, enterprise accounts, and whether an outage blocks core operations set the required response tier.
INCIDENT COMMUNICATION PLAN
SaaS Status Page Planner
Define your initial incident-status communication approach — what to publish, how fast, and through which channels.
- Uses your inputs in a transparent calculation
- Instant result with practical next steps
- No signup required
Planning guidance only. Validate important decisions with customer evidence and your delivery team.
YOUR INPUTS
Build your result
Complete every field. The result updates only when you choose Calculate.
How it works
We calculate a response tier
Core-operations-blocking impact and enterprise accounts both raise the tier and tighten the response time target.
Get channels and next steps
A matching set of communication channels and on-call recommendations come with the tier.
Continue learning: Which MVP metrics matter? · Proof of concept vs prototype
Frequently asked questions
Why does enterprise customer status raise the tier?
Enterprise accounts typically have higher expectations, sometimes contractual SLAs, and more to lose from unclear communication during an outage, so they justify tighter response targets.
Do I need a dedicated status page tool at MVP stage?
A simple public status page is worth setting up even pre-revenue — it's low-cost and builds trust. The response time and channel intensity should scale with your actual customer base.
What if I don't have anyone available for a 15-minute response?
Be honest about your team's real capacity rather than committing to a target you can't meet. A slower, reliably-met target builds more trust than a fast one you frequently miss.
How We Compare
| Feature | MVPHub | Statuspage | Instatus |
|---|---|---|---|
| Tiered response plan from your own inputs | Included | Not included | Not included |
| Channel and on-call recommendations | Included | Not included | Not included |
| Hosted, branded status page | Not included | Included | Included |
| Automated uptime monitoring and alerts | Not included | Limited | Included |
Statuspage and Instatus host and automate the actual status page and alerts once you're ready to set one up. MVPHub calculates the response tier and plan that should shape how you configure either.
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