Enter the message's urgency and context
Urgency, topic sensitivity, promised response time, hours elapsed, and current queue backlog all feed the calculation.
MESSAGE ROUTING RISK
Care Message
Enter a patient message's urgency, topic, and current queue load to get a calculated routing-risk score for meeting your response-time commitment.
- Uses your inputs in a transparent calculation
- Instant result with practical next steps
- No signup required
Planning guidance only. Validate important decisions with customer evidence and your delivery team.
YOUR INPUTS
Build your result
Complete every field. The result updates only when you choose Calculate.
How it works
We calculate a routing-risk score
Time already used against the response commitment carries the most weight, boosted by urgency, sensitivity, and backlog.
Get a prioritization recommendation
High-risk messages get escalation guidance; on-track messages stay in standard queue order.
Continue learning: Common MVP development mistakes · MVP infrastructure cost breakdown
Frequently asked questions
Does Care Message decide who should answer a message?
No. It scores routing risk against your stated response-time commitment so staff can prioritize; a human still assigns and answers every message.
What counts as 'requires provider review' topic sensitivity?
Any clinical topic where a licensed provider, not general support staff, needs to review or respond — for example medication questions or symptom reports.
What if the promised response window has already passed?
The tool will show the risk score at or near maximum and flag that the commitment window has passed, so the message should be escalated immediately.
Does a large queue backlog always mean high risk for every message?
It adds some risk, but a message's own urgency, sensitivity, and elapsed time still dominate the score — a routine message in a busy queue is not automatically high-risk.
How We Compare
| Feature | MVPHub | Klara | Weave |
|---|---|---|---|
| Quick routing-risk check for a single message | Included | Not included | Not included |
| No signup or integration required | Included | Not included | Not included |
| Full secure patient-provider messaging platform | Not included | Included | Included |
| Automated queue routing across a whole practice | Not included | Included | Limited |
Klara and Weave run the actual messaging platform and routing rules. Care Message's calculator is a fast way to check one message's urgency against a response-time commitment.
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