Enter seat numbers and activity
Seats purchased, seats active weekly, seats never logged in, usage trend, and any recent request for more seats are each entered.
SEAT UTILIZATION CHECK
Seat Sense
Enter a B2B account's seat numbers and activity and get a calculated utilization score flagging unused seats, expansion opportunity, or downsizing risk.
- Uses your inputs in a transparent calculation
- Instant result with practical next steps
- No signup required
Planning guidance only. Validate important decisions with customer evidence and your delivery team.
YOUR INPUTS
Build your result
Complete every field. The result updates only when you choose Calculate.
How it works
We calculate expansion and downsizing scores separately
Expansion score weighs high utilization, growth trend, and explicit requests. Downsizing risk weighs low utilization, never-activated seats, and a shrinking trend.
Get the stronger signal and a concrete recommendation
Whichever score is higher determines the verdict — expansion opportunity, downsizing risk, or balanced utilization — with next steps specific to that direction.
Continue learning: How many user roles should a SaaS MVP support · SaaS MVP development cost guide
Frequently asked questions
How is this different from Plan Fit's upgrade/downgrade scoring?
Plan Fit looks at a usage metric (API calls, storage, etc.) against a plan's overall limit. Seat Sense is specifically about per-seat activity within a B2B team account — how many of the seats a company pays for are actually being used, which is a distinct signal even on the same plan tier.
Why track seats that have never logged in separately from weekly inactivity?
A seat that's never been activated at all usually points to an onboarding failure — the person was never set up properly. A seat that was active but has gone quiet points to a different problem: disengagement or a role change. Separating the two makes the recommendation more specific.
Should I always offer a downgrade to accounts with unused seats?
Not necessarily — check whether unused seats reflect an onboarding gap that could be fixed instead. But proactively flagging clear downsizing risk before renewal, rather than waiting for the customer to notice, generally protects the relationship better than staying silent.
Is this a replacement for a customer success platform?
No. It's a fast, manual check for one account using numbers you already have. A dedicated customer success or product analytics platform will track seat utilization automatically across your entire customer base.
How We Compare
| Feature | MVPHub | Vitally | ChurnZero |
|---|---|---|---|
| Quick single-account seat utilization check | Included | Limited | Limited |
| Separate expansion vs. downsizing signal | Included | Limited | Not included |
| Automated seat tracking across full customer base | Not included | Included | Included |
| Customer success workflow automation | Not included | Included | Included |
Vitally and ChurnZero track seat utilization and trigger workflows automatically once integrated with your product and billing data. MVPHub gives a fast, manual check for a single account using numbers you already have.
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