Enter cancellation signals
Provide the stated survey reason plus support ticket history, usage trend, and any pricing friction noted.
CANCELLATION ROOT-CAUSE DIAGNOSIS
Cancel Lens
Enter the survey answer, support history, and usage pattern behind a cancellation to get a calculated root-cause diagnosis and a matched retention action.
- Uses your inputs in a transparent calculation
- Instant result with practical next steps
- No signup required
Planning guidance only. Validate important decisions with customer evidence and your delivery team.
YOUR INPUTS
Build your result
Complete every field. The result updates only when you choose Calculate.
How it works
We calculate a root-cause confidence score
Each root-cause category (price, feature gap, support, competitor, low engagement) is weighted using the stated reason plus corroborating signals.
Get a matched retention action
The result names the dominant root cause and recommends a retention action specific to that cause.
Continue learning: Which MVP metrics matter? · Activation as a product-market-fit signal
Frequently asked questions
How is Cancel Lens different from a cancellation flow designer?
A flow designer builds the cancellation UX itself (reason survey, offer step, confirmation). Cancel Lens instead diagnoses the underlying root-cause category from the data you already have, after the fact.
What if the survey reason and the corroborating signals disagree?
The weighted score will reflect whichever cause has stronger combined evidence, and a low confidence score signals you should verify with a direct follow-up before acting.
Can this predict future cancellations?
No — it diagnoses the cause behind a cancellation that has already been signaled or has happened, using the specific record you enter.
How We Compare
| Feature | MVPHub | ChurnZero | Vitally |
|---|---|---|---|
| Quick single-cancellation root-cause check | Included | Limited | Limited |
| Automated churn scoring across full customer base | Not included | Included | Included |
| Support/CRM data integration | Not included | Included | Included |
| No signup required | Included | Not included | Not included |
ChurnZero and Vitally integrate with your systems to automatically score churn risk across every account. MVPHub gives a fast, transparent root-cause diagnosis for one cancellation using signals you already know.
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