Survey the reason
A short reason survey turns every cancellation into usable churn data.
CANCELLATION FLOW DESIGNER
Cancellation Flow Designer
Create a cancellation experience that captures insight and offers relevant alternatives, and get a save-rate potential score for your flow.
- Uses your inputs in a transparent calculation
- Instant result with practical next steps
- No signup required
Planning guidance only. Validate important decisions with customer evidence and your delivery team.
YOUR INPUTS
Build your result
Complete every field. The result updates only when you choose Calculate.
How it works
Offer an alternative
A targeted discount, pause, or downgrade can save some cancellations.
Confirm or accept
The user confirms cancellation or accepts the alternative offered.
Continue learning: Which metrics actually validate an MVP? · A founder's MVP success scorecard
Frequently asked questions
Should cancellation ever require contacting support?
Generally no — self-service cancellation builds trust, and some regions require it by regulation.
What's a reasonable save-offer discount?
There's no universal number — test a modest discount against your churn cost to find what's sustainable.
Should I show the alternative before or after the reason?
After — a targeted offer based on the stated reason converts better than a generic one shown upfront.
How We Compare
| Feature | MVPHub | Churnkey | Baremetrics |
|---|---|---|---|
| Flow design scoring | Included | Not included | Not included |
| Automated save offers | Not included | Included | Limited |
| Reason-survey structure | Included | Included | Limited |
| Self-service guidance | Included | Not included | Not included |
Churnkey and Baremetrics can automate save offers and track churn analytics. MVPHub designs and scores the flow before you implement it.
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