Enter usage signals
Logins and core actions in the last 30 days drive most of the score.
ACCOUNT HEALTH SCORE
Account Health Score Builder
Create a simple account health score from product usage and support signals, and get a churn-risk band for a specific customer account.
- Uses your inputs in a transparent calculation
- Instant result with practical next steps
- No signup required
Planning guidance only. Validate important decisions with customer evidence and your delivery team.
YOUR INPUTS
Build your result
Complete every field. The result updates only when you choose Calculate.
How it works
Add support signals
Open tickets are a penalty — unresolved issues are a leading churn indicator.
Add NPS
Recent sentiment rounds out the health picture.
Continue learning: Which metrics actually validate an MVP? · Activation as a product-market-fit signal
Frequently asked questions
How often should I recalculate this score?
Monthly, so you can track the trend for each account rather than relying on one snapshot.
What if I don't have NPS data?
Use the midpoint (5) as a neutral default until you collect real sentiment data.
Should this replace a full customer health platform?
For a small number of accounts, this is enough. At scale, a dedicated CS platform becomes worth the investment.
How We Compare
| Feature | MVPHub | Gainsight | Vitally |
|---|---|---|---|
| Single-account manual scoring | Included | Limited | Limited |
| Automated multi-account tracking | Not included | Included | Included |
| Support-signal weighting | Included | Included | Included |
| No integration required | Included | Not included | Not included |
Gainsight and Vitally automate health scoring across your full customer base. MVPHub gives a quick manual score for one account at a time.
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