Enter your delay events and notification counts
Add total delay or status-change events last month, how many triggered a customer notification, the average notification delay, and surprise-related complaints.
PROACTIVE-COMMUNICATION COVERAGE
CustomerETA Hub
Enter how many delay or status-change events occurred and how many triggered a customer notification to get a proactive-communication-coverage score.
- Uses your inputs in a transparent calculation
- Instant result with practical next steps
- No signup required
Planning guidance only. Validate important decisions with customer evidence and your delivery team.
YOUR INPUTS
Build your result
Complete every field. The result updates only when you choose Calculate.
How it works
We calculate your notification coverage
The tool works out what share of events actually reached the customer, then applies penalties for slow notifications and complaints tied to unnotified changes.
Get a proactive-communication-coverage score
The result shows how proactive versus reactive your customer communication is today, and where the biggest gap sits.
Continue learning: MVP development checklist · How an MVP reduces cost and risk
Frequently asked questions
Is CustomerETA Hub the same as a tracking-page readiness check?
No. A tracking-page readiness check looks at whether you have the elements (location, ETA, photo, contact) needed to build a tracking page. CustomerETA Hub instead measures your notification cadence and proactivity — how many delay or status-change events actually triggered a customer notification, and how fast.
Does CustomerETA Hub send real notifications to my customers?
No. It computes a coverage score only from the figures you enter — it does not connect to any messaging system, carrier, or CRM, and it does not send actual notifications.
What counts as a "delay or status-change event"?
Any meaningful change to a delivery promise — a delay, a rescheduled window, a significant ETA shift, or a failed delivery attempt all count.
Why does notification delay lower the score even if coverage is 100%?
A notification sent well after the fact provides little proactive value to the customer — the score reflects both whether you notified and how quickly, since timeliness is what actually prevents "where's my order" support tickets.
What if I don't track surprise-related complaints separately?
Use your best estimate from support-ticket tags or notes — even an approximate figure improves the score's usefulness over leaving it at zero.
How We Compare
| Feature | MVPHub | project44 | FourKites |
|---|---|---|---|
| Instant proactive-notification coverage score | Included | Limited | Limited |
| Real automated customer notification sending | Not included | Included | Included |
| No signup required to try the calculation | Included | Not included | Not included |
| Branded customer tracking portal | Not included | Included | Limited |
project44 and FourKites offer real automated customer notifications and branded tracking portals. MVPHub gives a fast, transparent coverage-gap estimate from figures you already track, with no setup.
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