Enter what you know about this customer
Usage depth, their latest satisfaction score, tenure, recent support friction, and their engagement trend.
REFERRAL LIKELIHOOD SIGNAL
Referral Lens
Enter one customer's usage depth, satisfaction, account health, and engagement to get a calculated referral-likelihood score before you ask them for one.
- Uses your inputs in a transparent calculation
- Instant result with practical next steps
- No signup required
Planning guidance only. Validate important decisions with customer evidence and your delivery team.
YOUR INPUTS
Build your result
Complete every field. The result updates only when you choose Calculate.
How it works
We calculate a referral-likelihood score
Deep usage, high satisfaction, tenure, and growing engagement build the score up; recent negative support interactions pull it down.
Get a clear ask-or-wait decision
The result tells you whether to reach out now, build more goodwill first, or fix an underlying issue before asking.
Continue learning: Common MVP development mistakes · MVP infrastructure cost breakdown
Frequently asked questions
Why do recent support tickets lower the score so much?
Asking for a referral right after an unresolved or negative support interaction is one of the most common ways a referral ask backfires — it reads as tone-deaf.
Is this a replacement for an NPS or referral program?
No. It's a quick per-customer check to time an individual ask well. A structured NPS or referral program automates this scoring and outreach across your whole customer base.
What if I don't have a satisfaction score for this customer?
Use your best estimate based on recent interactions, or run a quick one-question check-in before using this tool for a more accurate result.
Does a short tenure automatically mean low referral likelihood?
Not necessarily — a new customer who is already a power user with high satisfaction and growing engagement can still score well; tenure is just one weighted factor.
How We Compare
| Feature | MVPHub | Delighted | ReferralCandy |
|---|---|---|---|
| Quick single-check referral likelihood score | Included | Limited | Limited |
| No signup or integration required | Included | Not included | Not included |
| Automated NPS surveys at scale | Not included | Included | Not included |
| Referral program automation and rewards | Not included | Not included | Included |
Delighted automates NPS collection and ReferralCandy automates referral program mechanics across your whole base. MVPHub gives a fast, manual per-customer check using what you already know.
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